FAQ

General Question

Q1: What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Q2: Where do you ship?

We currently ship in Pontian Besar, Pontian Kecil, Ayer Baloi, Benut, Kukup, Pekan Nenas, Gelang Patah, Bukit Indah.

We cannot be delivered to remote areas, areas with incomplete addresses, and areas where vehicles cannot reach or enter.

Payment

Q1: What payment methods do you accept?

You can purchase on our website using a debit or credit card.
We additionally offer support for E-Wallet and FPX. You can chose these payment methods at checkout.

Q2: Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: MYR.

If your credit or debit card use another currency, then you will be charged in USD, SGD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose. 

Return

Q1: Do you accept returns?

Yes, please refer our Return Policy.