Return & Refund Policy

Rules of "Rotten fruit? Returning the goods without reason":

*Oranges Fresh Mart has set up a service for returning the goods without reason if rotten fruit,  our members can apply for a refund at any time without evidence, so you can purchase with confidence.

1) All Oranges Fresh Mart products have a 72-hours warranty.

2) Commitment to bear the customer's product loss, enjoy the service of applying for a refund within 72 hours without proof or returning the product.

3) For members who place orders and payment through the apps "Oranges", refunds will be made by returning e-wallet credit. (Processed within 5-7days)

4) Any refund amount requested by the member will be fully credited to the e-wallet account of the apps "Oranges".

5) Receipt are required for non-member.

6) For non-members, members who place orders and payments through our detail shop or business members, cash cannot be refunded but they can choose to replace returned goods with equivalent price, if the purchase amount is higher than the refunded merchandise amount, the difference must be repaid and if less than the original price, no refund will be given, and the original price refund amount will be deemed to have been agreed upon.

7) Oranges Fresh Mart refund or return quantity will be base on the product unit (UOM ID).

     a) PCS,CUP,KG,KILO will be refunded or returned goods in equivalent units.

     b) PACK,CTN(Carton) will be refunded or returned goods in PCS units.

8) "The later-ripening" fruits specifically refer to the stage of continued ripening of the fruit between the "physiological maturity" and the "edible maturity" stages. People refer to this particular and significant stage as the "later-ripening stage" of the fruit. This category of fruits is also know as "later-ripening fruits. "Oranges Fresh Mart designates later-ripening fruits to include bananas, mangoes, pineapples, papayas, avocados, soursops. The above-mentioned ripening-type fruits, if they cannot ripen properly and result in damage, it will not be limited to the 72-hour guarantee period.

9) For those maliciously or deliberately applied for refund multiple times, Oranges Fresh Mart has the right to request the goods return, Investigate to retain the eligibility for refunds, and shipping or other related costs will be the responsibility of the user.

10) Oranges Fresh Mart is only responsible for the refund of the product amount. Shipping, handling fees, service fees, and other losses will not be accepted.

* When a customer applies for a refund, it also means that the customer agrees the rules of" Rotten fruit? Returning the goods without reason".